First Look at Learning Labs Coming to Broker-Carrier Summit Orlando

The countdown to the next Broker-Carrier Summit is officially on, and we’re previewing the first round of Learning Labs for the October 28–30 event in Orlando. These aren’t your average lectures. They’re roll-up-your-sleeves sessions designed to give freight professionals practical solutions to the issues that cut into margins, delay payments, and strain partnerships.

Whether you’re dealing with fraud, margin pressure, or high turnover, these sessions are built to help you take action. The Learning Labs aren’t just another item on the agenda. They’re interactive, focused, and led by experienced industry professionals who know what it takes to get results. Each Lab is structured to encourage discussion, break down complex topics, and offer takeaways that attendees can apply right away. It’s not just about learning. It’s about making smarter decisions that drive results when you get back to work.

Cutting Through the Noise on Fraud and Liability

One of the Learning Labs will feature Drew Singleton Wilder, Founder and CEO of Vicarious Liability Risk Management, and Tom Ruke, Founder of MCIEF. Together, they’ll take on one of the most confusing issues facing brokers and carriers today: how to separate good advice from misleading information in the fight against fraud and double brokering. With so many new voices offering compliance guidance, it’s easy to get lost in a sea of mixed messages.

This session will clarify what due diligence is actually required, what coverages are critical, and how bad information can end up costing your business. Attendees will be invited to share their own experiences, ask tough questions, and walk away with a clearer understanding of how to defend their operations in real-world scenarios. Singleton Wilder and Ruke will also address common mistakes made during claims and audits, including red flags that lead to delayed payments or denied coverage.

Using Tech to Fight Margin Compression

Mitch Mitchell, CEO of Tai Software, is leading a Learning Lab that addresses one of the most urgent challenges in freight: shrinking margins. In a market where demand is soft and competition is tight, companies need more than just good instincts. They need tools that actually improve the bottom line.

This session, Fight Margin Compression and Use Technology as Your Competitive Advantage, will walk attendees through a practical roadmap for making technology work for them. From dynamic rate engines and dispatch automation to complete data visibility, Mitchell will break down how to assess ROI, eliminate waste, and empower teams to focus on the work that matters most. The session will also explore how to prioritize which parts of your workflow to automate and which still need the human touch. The goal is to create a balanced tech stack that increases efficiency while still strengthening customer and carrier relationships.

Prioritizing Driver Well-Being for Long-Term Partnerships

Kyle Humphries, Solutions Manager at Rose Rocket, brings firsthand experience from both sides of the industry. Having grown up in a trucking family and spent years as a driver himself, he understands how little things can make a big difference. His session, Improving Driver Quality of Life: More Than a T-Shirt, is about raising the standard for how drivers are supported across the board.

This Learning Lab will dig into the practical steps brokers and shippers can take to reduce driver frustration and turnover. From communication strategies to facility standards, attendees will explore ways to build trust and improve the day-to-day experience for drivers without blowing the budget. The session also invites brokers to consider how driver loyalty and satisfaction directly impact on-time performance, service quality, and long-term business growth. When drivers feel respected, everyone benefits.

Even More Insight Is On the Way

While the Learning Labs offer hands-on guidance, the rest of the Broker-Carrier Summit agenda is packed with equally valuable content. Charles Gracey of Hot Seat Services will anchor multiple main sessions, bringing his trademark blend of industry experience and candid storytelling to the main stage. These sessions will push attendees to think differently about the relationships, risks, and realities of freight.

Breakout tracks throughout the event will allow participants to customize their learning journey. In the Finance and Legal track, topics like agent versus W2 models and the true costs of freight will take center stage. Fraud Prevention and Compliance sessions will feature real-world case studies and action plans for cargo theft. Meanwhile, Sales and Operations and Technology tracks will showcase emerging strategies and tools for staying competitive in a volatile market.

There’s also time built in for networking, mentorship, and peer connection. From the Women in Logistics Happy Hour to the Opening Reception and Lunch & Lanes, the Broker-Carrier Summit creates space for meaningful conversations beyond the stage. Whether you’re a first-time attendee or a returning guest, you’ll find opportunities to exchange ideas, build partnerships, and stay ahead of industry shifts.

Every session at the Broker-Carrier Summit is designed to deliver real conversations, practical takeaways, and the kind of insights you can immediately put to use. The Learning Labs are just the beginning. Additional sessions and speakers will be announced in the coming weeks, expanding the agenda with even more value for both brokers and carriers.

Make sure to keep checking back as we release more details. And if you’re ready to build better partnerships, protect your business, and gain a true competitive edge, this is where it starts. View the full agenda here.